If you would like to submit a formal grievance related to services provided to you at SoHum Health/Jerold Phelps Community Hospital, please do one of the following:

Send a letter via mail to the address below:

ATTN: Quality Department
733 Cedar Street
Garberville, CA 95542

Send an email to quality@shchd.org

When submitting a formal grievance, please be sure to include your full name, date of birth, date of service, department of service, provider’s name (if applicable), and a brief description of what happened. If you are submitting a grievance on behalf of someone else, please include the same details for the person you are submitting the grievance for.

Our staff will respond within 7 business days of receiving your complaint.

If your grievance is related to billing, please visit Billing • SoHum Health.